Terms and Conditions
Our agreement
These Terms and Conditions (the "Terms") are the Terms which apply when you access the website or place orders to purchase any of the products made available to you on the Website.
Any reference to "you"/"your" means you, the user of the Website or App, as relevant.
“Concession Brand” means a third party seller who sells products to you via the Website or App, as relevant.
By accessing this Website or when you place orders to purchase any of the products on the Website or App, as relevant, you agree to be bound by these Terms.
We also recommend you view our Privacy Policy.
Registering for a personal account and subscribing to emails
You must be over 18 to register for a personal account on the Website or App, as relevant, subscribe to emails and/or place an order with us.
Some of the products that we sell may be considered more appropriate to adults and could be subject to age or other restrictions in some countries. You must comply with all applicable laws and regulations of the country for which the products are destined for delivery. We will not be liable or responsible if you break any such law. By placing an order with us, you are confirming that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain products, we will not be obliged to complete the order.
To order products using the Website or App, you have the option to register for a personal account or you may pay using other third party accounts. Any personal data that you provide us with during the registration process will be stored in accordance with our Privacy Policy and may not need to be re-entered with each new order.
You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website or App to confirm it corresponds with the account holder’s details and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorized use of your password or email address.
Changes to Terms
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website or within the App and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms, then you can simply stop using the Website or App at any time. If you continue to use the Website or App without accepting the current Terms your continued use of the Website or App indicates your agreement to be bound by these Terms and Conditions.
The ordering process and order confirmation
Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website or App. All orders are subject to availability and to acceptance by us. If we cannot accept your order, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or cancel your order. This may be because the product is unavailable or because we have identified an error in the price or description of the product. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.
Once you have placed an order for goods you will automatically be sent an email confirming receipt of your order with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us.
We will send a second email when we dispatch your goods which shall constitute our acceptance of your order at which point a binding contract of sale for products will be concluded between you and us.
We will retain a record of all orders accepted by us. You can find details about your recent orders by logging into your Account via the Website or the App.
Resale of a product
The products sold on the Website or App, as relevant, are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
Your use of the Website or App
By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website or App, as relevant, you will not: (i) use the Website or App in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website or App for any purpose that could damage the name of our company, or any goodwill attached to the Website or App; (iii) use the Website or App for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website or App security measures; nor (v) use the Website or App for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website or App at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.
Prices and payment
The price of a product shall be as stated on this Website or App at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website or App are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, if we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.
The available methods of payments are all major debit or credit cards, and these are also displayed on the Website or App at checkout. Payment will be debited from your account at the point you confirm your order.
You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorization by our payment processing provider.
Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorize payment, we will not accept your order and will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts, such as transaction or conversion fees, which may be applied by your card issuer or bank or payment method provider as a result of our processing of your payment in accordance with your order.
Delivery and ownership
We accept orders for delivery to most countries. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We will endeavor to dispatch the product to you within one working day of you placing your order and in any event within 4 working days beginning on the day after you place your order.
If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.
Responsibility for the product remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.
Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour. We are not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. We are under no obligation to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact us as soon as possible.
Cancellation, returns and refunds
You have certain rights under the law. These include:
• that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
certain remedies if a product is defective; and
• a right to cancel your order within 28 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions.
Please return the Product in suitable packaging to ensure it reaches us in good condition and obtain proof of postage, as well ensuring that your product is insured as we will not be held responsible for any product that is damaged or lost during its return to us.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to not refund the cost of the items that have been returned, and/or deduct the value of the free gift from your refund.
Please note that we do not accept returns of personalized products.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behavior.
Return of non-faulty goods
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund, providing:
• you notify us in writing that you are cancelling your purchase within 28 days, beginning the day after the day on which you receive the product;
• you have taken reasonable care of the product prior to return - in particular this means they must not have been damaged. Items can only be returned for a refund if
they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.